Your security is
our top priority.
We work hard to keep your account secure with data encryption and two-factor authentication, and we keep a close eye on your transactions so we can catch any suspicious activity.
Steps we take to protect your account.
Two-factor authentication so only you and authorized users can access your account
Data encryption to keep
your information safe
Text alerts if we notice any suspicious activity or debit transactionsBVSUP-00084
FDIC insurance on Business Checking balances up to and including $250,000 through Coastal Community Bank, member FDIC
Staying safe and aware online.
Fraudsters frequently target customers of financial institutions, so it’s important to stay aware. Scammers will often pretend to be a customer support or security team representative.
Remember: while we’ll sometimes call, email, or text you to share account updates, deadlines, and tasks, we’ll never ask for your password, PIN, or one-time passcodes. We’ll also never send you a link to sign in over text.
How to keep your account safe:
What to do if your
account has been
compromised
If you think your account is compromised, act fast:
1Freeze your credit with the major credit bureaus — e.g Trans Union, Experian, and Equifax
2Follow these steps to freeze your Bluevine debit card (and cards at other institutions)
3Reset your passwords — especially your email and bank accounts linked to Bluevine — to new, unique passwords
4Contact us so we can take steps to protect your account
Security FAQs
One common scam fraudsters use to steal your identity is a phishing scam. In a phishing scam, the scammer(s) will pretend to be someone they aren’t in order to trick you into providing sensitive information. If you receive an email, text, or phone call from someone claiming to be from Bluevine, and they urgently want you to click a link or provide secure information like a password, one-time passcode, or PIN, that’s a scam.
Other common scams include:
- Downloading or getting you to download malware
- Hacking/data breaches
- Dumpster diving for secure information
- Stealing your wallet or credit card(s)
- Taking your mail
- Swapping your SIM card
- Calling you about fake lottery winnings, etc.
A “spoofing” site is a website designed to look like a financial institution’s login page. When users land on the page and don’t realize it’s fake, they can accidentally provide their username and password to scammers.
Always make sure the site URL is correct and check for any misspellings.
It’s important to make sure you’re actually speaking with someone from Bluevine. If you’re ever unsure, hang up the phone, go to your mobile app, and call the customer support number listed there.
- We’ll never ask for your one-time passcode, password, or PIN
- We’ll never contact you on social media asking for personal details
- Check the email domain and be wary if it’s misspelled—customer support or fraud will have an email ending in “@bluevine.com”
We should all join the fight against fraudsters trying to steal information. We work hard to continue to enhance our security features, and you can help by staying aware and never sharing secure information with anyone. You can learn more by visiting the FTC’s website and reading up on the types of scams fraudsters use.
If you have any questions or want to talk with a support representative, you can contact us here.