Your security is
our top priority.

We work hard to keep your account secure with data encryption and two-factor authentication, and we keep a close eye on your transactions so we can catch any suspicious activity.

Steps we take to protect your account.

Two-factor authentication so only you and authorized users can access your account

Data encryption to keep
your information safe

Text alerts if we notice any suspicious activity or debit transactionsBVSUP-00084

FDIC insurance on Business Checking balances up to and including $250,000 through Coastal Community Bank, member FDIC

Staying safe and aware online.

Fraudsters frequently target customers of financial institutions, so it’s important to stay aware. Scammers will often pretend to be a customer support or security team representative.

Remember: while we’ll sometimes call, email, or text you to share account updates, deadlines, and tasks, we’ll never ask for your password, PIN, or one-time passcodes. We’ll also never send you a link to sign in over text.

How to keep your account safe:

Do not share your passwords or any one-time passcodes with anyone, including people you know or anyone claiming to be from Bluevine—read more about phishing scams in this blog article

Use complex passwords or passphrases like a string of words or phrases that are unique to you

Confirm “Yes” or “No” to transaction messages when we reach out via text to confirm debit transactions—we’ll text from 47804 and 71018, so if someone else contacts you, be wary

Use unique passwords that are not repeated across multiple accounts or services

Reach out to the Bluevine support team using the number on our site or in the app if you’re unsure about a communication you’ve received

Never leave your phone or computer unattended after signing in to your account

Be sure to sign out of your account, especially when accessing it from a public or shared device

Confirm the site URL is Bluevine.com before entering your login information

Keep tabs on your transactions and double-check your contact info often so you can catch anything you don’t recognize

What to do if your
account has been
compromised

If you think your account is compromised, act fast:

1Freeze your credit with the major credit bureaus — e.g Trans Union, Experian, and Equifax

2Follow these steps to freeze your Bluevine debit card (and cards at other institutions)

3Reset your passwords — especially your email and bank accounts linked to Bluevine — to new, unique passwords

4Contact us so we can take steps to protect your account

Read more

Security FAQs

One common scam fraudsters use to steal your identity is a phishing scam. In a phishing scam, the scammer(s) will pretend to be someone they aren’t in order to trick you into providing sensitive information. If you receive an email, text, or phone call from someone claiming to be from Bluevine, and they urgently want you to click a link or provide secure information like a password, one-time passcode, or PIN, that’s a scam.

Other common scams include:

  • Downloading or getting you to download malware
  • Hacking/data breaches
  • Dumpster diving for secure information
  • Stealing your wallet or credit card(s)
  • Taking your mail
  • Swapping your SIM card
  • Calling you about fake lottery winnings, etc.

A “spoofing” site is a website designed to look like a financial institution’s login page. When users land on the page and don’t realize it’s fake, they can accidentally provide their username and password to scammers.

Always make sure the site URL is correct and check for any misspellings.

It’s important to make sure you’re actually speaking with someone from Bluevine. If you’re ever unsure, hang up the phone, go to your mobile app, and call the customer support number listed there.

  • We’ll never ask for your one-time passcode, password, or PIN
  • We’ll never contact you on social media asking for personal details
  • Check the email domain and be wary if it’s misspelled—customer support or fraud will have an email ending in “@bluevine.com”

We should all join the fight against fraudsters trying to steal information. We work hard to continue to enhance our security features, and you can help by staying aware and never sharing secure information with anyone. You can learn more by visiting the FTC’s website and reading up on the types of scams fraudsters use.

If you have any questions or want to talk with a support representative, you can contact us here.

Questions or want to talk with
a support representative?