Do not share your passwords or any one-time passcodes with anyone, including people you know or anyone claiming to be from Bluevine—read more about phishing scams in this blog article
Use complex passwords or passphrases like a string of words or phrases that are unique to you
Confirm “Yes” or “No” to transaction messages when we reach out via text to confirm debit transactions—we’ll text from 47804 and 71018, so if someone else contacts you, be wary
Use unique passwords that are not repeated across multiple accounts or services
Reach out to the Bluevine support team using the number on our site or in the app if you’re unsure about a communication you’ve received
Never leave your phone or computer unattended after signing in to your account
Be sure to sign out of your account, especially when accessing it from a public or shared device
Confirm the site URL is Bluevine.com before entering your login information
Keep tabs on your transactions and double-check your contact info often so you can catch anything you don’t recognize
Avoid public WiFi — fraudsters can easily steal your information from these unencrypted networks, so only bank on a private encrypted connection.
If you think your account is compromised, act fast:
Freeze your credit with the major credit bureaus — e.g Trans Union, Experian, and Equifax
Follow these steps to freeze your Bluevine debit card (and cards at other institutions)
Reset your passwords — especially your email and bank accounts linked to Bluevine — to new, unique passwords
Contact us so we can take steps to protect your account
One common scam fraudsters use to steal your identity is a phishing scam. In a phishing scam, the scammer(s) will pretend to be someone they aren’t in order to trick you into providing sensitive information. If you receive an email, text, or phone call from someone claiming to be from Bluevine, and they urgently want you to click a link or provide secure information like a password, one-time passcode, or PIN, that’s a scam, and you should immediately contact Bluevine at (888) 216-9619.
Other common scams include:
A “spoofing” site is a website designed to mimic a financial institution’s sign-in page so that customers who don’t realize it’s fake will enter their sign-in credentials. When signing in to your Bluevine dashboard, always check the website URL is correct and check for misspellings or extra characters.
It’s important to make sure you’re actually speaking with someone from Bluevine. If you’re unsure, hang up the phone, go to your mobile app, and call the customer support number listed there.
We work hard to continuously update and enhance our security features, and you can help by staying alert and never sharing secure information with anyone. You can learn more by visiting the FTC’s website and reviewing the types of scams fraudsters use.
If you have any questions or want to talk with a support representative, feel free to contact us.