Some external banks will require you to join a three-way call with Bluevine customer support to finalize your connection. If this is the case, please call us during business hours—Monday through Friday, 8am–8pm ET—and we’ll help you every step of the way.
If your external bank account gets disconnected, we’ll notify you via email and on your Bluevine dashboard. There are multiple reasons your account might get disconnected, but none of them will affect the pending debits and credits on your account.
To re-establish the bank connection, just head to External Accounts on your dashboard and click “Add bank account.” We may ask you for additional security information to verify the reconnection.
How did my account get disconnected?
Here are some common reasons your external account could’ve been disconnected:
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